How Can We Help You?

Visit the SweetCare website or download the app, then click "Sign Up". You can register using your email or phone number. Enter basic information (name, age, diabetes type, etc.) to build a foundation for personalized recommendations.

Go to "Device Connection", select your glucose meter brand (supports mainstream Bluetooth meters), and follow the pairing instructions. You can also manually enter your glucose values from the past 3 days. The platform will then generate an initial glucose trend chart.

Navigate to "My Goals". You can set targets for fasting glucose, post-meal glucose range, weekly exercise frequency, and more. The AI will provide daily suggestions based on your goals.

Click "Community" to search for your doctor or patient groups of interest. First‑time joining may require a short application. Once approved, you can post questions or participate in discussions.

After completing your profile and syncing data, the homepage will show "Today's Advice", e.g., meal suggestions, medication reminders, and exercise plans. Check it daily and mark completed tasks.

Click on your avatar > "Profile". You can update your name, gender, date of birth, diabetes type (Type 1 / Type 2 / Gestational, etc.), and year of diagnosis. The AI model will recalibrate its recommendations accordingly.

Go to "Security Center" > "Change Password". Enter your old password and a new password (at least 8 characters, including letters and numbers). It is recommended to change your password every 6 months.

In "Privacy Settings", you can control whether to anonymously share your data for research purposes, disable personalized ads, or export all your personal data.

Under "Connected Devices", you can pair a new glucometer, smartwatch, or CGM device. To unlink a device, click "Remove" and confirm. All historical data from that device will remain stored.

In "Notifications", choose which alerts you want to receive – medication reminders, low/high glucose warnings, weekly reports, or community replies. You can also set quiet hours.

On the dashboard, click the "+" icon and select "Add Glucose". Enter the value, measurement time (before/after meal), and any notes (e.g., "after breakfast"). The graph will update automatically.

The trend chart shows your readings over the last 7, 14, or 30 days. Green zones indicate normal range; yellow means caution; red signals high or low. Tap any point to see details.

Go to "Food Log" to record meals. You can scan barcodes or search the food database. The carb estimator helps you calculate carbohydrates per serving and links to your post‑meal glucose.

Click "Reports" to generate a weekly or monthly summary. You can export the report as PDF and share it with your doctor via email or messaging within the app.

Under "Reminders", tap "Add Medication". Enter the drug name, dosage, time(s) of day, and frequency. The app will send push notifications. You can log whether you took the medication.

Basic features (glucose logging, basic reports, community access) are free. Premium features such as advanced AI analysis, one‑on‑one coaching, and detailed PDF reports require a subscription.

SweetCare supports most Bluetooth‑enabled meters from Accu‑Chek, OneTouch, Contour, iHealth, and others. For non‑Bluetooth meters, you can manually enter values or use a compatible bridge device.

Our AI analyzes your glucose patterns, food logs, activity, and medication timing. It learns from your data to suggest adjustments in diet, exercise, or insulin dosing. Always consult your doctor before making changes.

Yes. We use bank‑level encryption (AES‑256) for data at rest and TLS 1.3 for transmission. We do not sell your data to third parties. You can request data deletion at any time.

SweetCare is a support tool, not a replacement for medical advice. We strongly recommend that you share your reports with a healthcare professional. The platform can help you find a doctor in your area.

SweetCare brings together big data analytics and artificial intelligence to support patients, doctors, and researchers alike. For patients, the platform offers AI‑powered glucose forecasting, a food log with carb estimator, medication reminders, and personalized health recommendations based on your real‑time data. For doctors, it provides patient summary dashboards, trend analysis, and easy report generation for clinical decisions. For researchers, SweetCare includes a big data analytics module, automated knowledge synthesis from the latest literature, and a trial matching system. All features are designed to create a seamless, evidence‑based ecosystem that improves diabetes management and prevention.

This release adds real‑time CGM device support for Dexcom G7 and Freestyle Libre 3. AI prediction accuracy has been improved by 12%. A new dark mode is now available across the app. Several bugs have been fixed, including an issue that prevented certain Bluetooth meters from syncing. The community reporting system has been enhanced to allow faster moderation. We also optimized the food database with over 2,000 new entries. For researchers, the dashboard now supports exporting regression results as CSV. Please update to the latest version to enjoy these improvements.